News (24)

In early July 28 farmers from Germany made a visit to Almaty oblast. Foreign guests were represented by heads of agro enterprises, investors and farmers.

“Farmers from western part of Germany had a strong intention to visit countries of Central Asia, know about their investment potential, meet farmers and exchange experience”, - says Ditrih Trice, the head of delegation.

He also mentioned that first they wanted to organize trip to Kazakhstan with the assistance of state bodies. But there was a fear that government would offer to show exemplary farms. “Our aim was to meet ordinary self-employed farmers. Therefore we started navigating internet. It took time but in the long run we found portal and its database of farmers on different spheres. We immediately contacted people from “Farmers of Kazakhstan”. And it was a right decision”, - he added.

German farmers visited diary company “Amiran”, firm on grass areas production “Kyzyl Tu” and greenhouse in the village Baiterek.

Prior to Kazakhstan German delegation travelled to India, China, Latin America.


Since May 2017 in schools of Almaty classes for parent groups are conducted. They are taught by school psychologists and social educators who received special training from Israeli experts Gila Petrova (Gila Petrova) and Moty Pikelner within the framework of the project "TEENS - Accessible and Quality Assistance" which is implemented through USAID support through EFCA's GGIF program.

Parents discover the specifics of child and adolescent psychology, learn to understand their children and find a way to reach them. These classes are free for the parents. The cycle is six meetings, one per week. Parents have the opportunity to consider the information received and come to the next lesson with the accumulated questions.

On June 10-11, such groups were held within the framework of the UNITY Family Fest family festival, where more than 200 parents received counseling.

The purpose of this stage of the project is to test the format of the parent groups and to find out how it fits Kazakhstani parents.

On June 15, TEENS team held a meeting with the experts who provide free state aid to families on the basis of schools (psychological educators, social educators).

The results of the approbation of the Program for improving professional skill of state institutions specialists who provide psychological and advisory services were summed up.

This training course was conducted as a part of the approbation. It is the first module in the complex of measures to promote the program of advanced training to the national level.

The analysis of implementation of the program and aprent groups in 15 Almaty schools revealed the necessity and high interest of parents in learning how to interact with their children. According to the feedback, such parent groups should be spread more widely.


On June 12-13 seminar-trainings titled " - a new opportunity for interaction and development of agribusiness entities" were held in Arys and Saryagash towns of South Kazakhstan oblast.

The first Kazakhstani agro-portal was presented to the participants of the training-seminar. This agro-portal was developed within the framework of the "Good Governance Initiative Fund" project with the financial support of USAID.

The possibilities of using the agro-portal as a resource for free ads and for attracting potential buyers of their products aroused keen interest among farmers and representatives of agrarian enterprises. Representatives of district and rural akimats, agricultural departments of Saryagash and Arys rayons were interested in the portal's ability to effectively communicate with farmers saving time and financial resources. In Saryagash rayon, 71 people took part in the training-seminar (38 of them representatives of district and rural akimats, 33 representatives of farms and agricultural enterprises).

The number of participants in the Arys district was 41 people (18 - representatives of state bodies, 23 - representatives of farms and agricultural enterprises).

"Local websites are needed to support local production," - said the head of the agricultural department of the Saryagash rayon, N. Talipov. 

"We considered various mechanisms for selling our products in the northern and central regions of the country no later than our neighbors from Uzbekistan. The functions of took into account all our problems and thoughts. Now, we have the opportunity to promote our products through the Internet, and whether to use this opportunity for business is up to us”,- he added.

"There are more than 1,400 farmers in the Arys rayon. However, we can't be constantly in touch with them. First of all, we want to provide the inhabitants of the city with the products of our farmers, and I think that the work of needs to be promoted among the citizens. To support the farmers is to consume their products instead of foreign ones", - said deputy akim of the town of Arys, Sapar Daribai.


Focus group on identifying hidden state services was held in Pavlodar

Written by Sunday, 18 June 2017 03:58 Published in News 0

On June 14 the information fund FIPRO within the framework of the Eurasia Foundation project "Service Quality - Zone of Public Control" implemented with the financial support of USAID held a focus group with service providers in Pavlodar.

The focus group included 13 representatives of the administration of akim of Pavlodar oblast, of Pavlodar city, and departments of Pavlodar oblast.

From the beginning, the participants started a lively discussion on the questions posed to the focus group.

In addition to examples of hidden public services given by the participants, issue of the prospects of their regulation was raised.

The participants were not always optimistic: "The regulation of public services does not always lead to positive results. This is due to the fact that the legal registration of a public service entails a complication of the process. It becomes inconvenient as to the service provider (process becomes more complicated, reporting is necessary, addition of registration procedures, etc.), and to the service recipient (the process of receiving a service is complicated and delayed) ". Therefore, the problem lies not only in the identification of hidden public services and their regulation but also in the qualitative processing and improvement of the processes for providing them.

Among the proposals to improve state services were improvement of the standards and regulations, including the unification of some disparate public services into one; consolidation of efforts of developers and service providers in improving the delivery of public services; technical improvement of e-akimat.

Currently, FIPRO is conducting a survey of the population. The results will make it possible to compile a complete picture of what needs to be done with respect to hidden public services and in improving the quality of public services in general.


On June 23-24 in Almaty a technical meeting took place during which the results of a sociological study "Studying equal access to public services for people with disabilities in remote settlements of  Shelek region" conducted by the Almaty Center for the Study of Public Opinion were presented. Then two-day training was held for professionals providing public services.

The research was focused on the study of the accessibility of state services for people with disabilities, living in the remote localities of Shelek dictrict. The aim of the research was to work out recommendations for development of institutional effective management and systematic correlation between organizations of civil society and state bodies.

The participants of the meeting were informed about the ratification of the UN Convention on the rights of persons with disabilities and transfer from social protection to the creation of equal possibilities. Besides, speakers highlighted the main principles of providing state services for disabled as well as collaboration with state bodies to improve service quality using as an example the work of the department “Service Center for Population” (a branch office in Almaty oblast) and of the Corporate Fund “Erekshe tandau Shelek”.

Within the framework of the training seminar for professionals providing public services, such problems as work ethics, specifics of working with people with disabilities, and proper ways of serving clients with disabilities were presented.

Similar workshop was organized on June 15-16 in Taldykorgan (Almaty oblast).

Project CF “Erekshe Tandau Shelek” is realized within the program of Eurasia Foundation of Central Asia "Good Governance Initiative Fund” under financial support of the US Agency for International Development (USAID). 


Almaty – USAID project "Good Governance Initiative Fund" implemented by the Eurasia Foundation of Central Asia, will host trainings on advanced level advocacy for NGO grantees of the project as well as on social marketing and communications on June 19-22 in Almaty.

The trainings are organized to further develop the potential of the GGIF recipient organizations, and are the logical continuation of the seminars held in the framework of the project in February 2017.

The main aim of the training on advocacy is to increase the effectiveness of grant projects in order to ensure the achievement of a long-term goal of each project.

During the training, the following issues will be discussed: advocacy strategy, mapping of influence; analysis of and interaction with supporters, opponents, neutral parties; risk analysis; planning of alternative scenarios of advocacy strategy; methods and instruments of interaction with government bodies and decision-makers; analysis and lobbying of draft bills; assessment of effectiveness and efficiency of advocacy campaigns.

Training in social marketing and communications aims at achieving sustainable results for grant projects through getting support and drawing attention of the target audience and general public to the problems and solutions raised by the projects.

In addition to advocacy, following issues will be discussed: marketing strategy; audience analysis, marketing research, formulation of messages, the development of marketing materials, choice of methods and channels of distribution, marketing plan, evaluation of the effectiveness of marketing strategy; promotion using the Internet (including social networks); interaction with the media; selling stories, photos, videos; integrated marketing communications (IMC).

Furthermore, individual trainings will be provided to the participants of both training sessions within six weeks of the completion of the training. Anush Begloyan, visiting expert from Armenia will conduct the training on advocacy. The training on social marketing and communications will be conducted by Vladimir Vayner from Russia.

Trainings location: Atakent park hotel, 42 Timiryazev street, Almaty. Trainings begin at 9 am.


Project "Service Quality - Zone of Public Control" of the Private foundation for society development informational support within the framework of the USAID and Eurasia Foundation of Central Asia "Good Governance Initiative Fund" hosted a focus group meeting with employees of government agencies to identify hidden public services on May 30 in Almaty.

The event pursued two goals: to get information about examples, criteria, signs of hidden services from public servants - service providers; to hear out any suggestions for identifying hidden public services form the public servants.

The focus group was attended by 15 people.

Topics for discussion were: the concept of hidden public services, the need to identify hidden public services; distinctive features (criteria) of hidden public services; mechanism for identifying hidden public services.

In the course of the meeting, the participants shared their understanding of hidden public services, gave possible examples of such public services, talked about why it was so important to identify hidden public services, and what would happen if they were not identified. The topic of the development of a methodology for identifying hidden public services caused the liveliest discussion among the participants.

According to Sergey Pizikov, project director, 6 focus groups in three regions of Kazakhstan (Almaty, East Kazakhstan and Pavlodar oblasts) are planned to be held with employees of state agencies that provide services. The focus group should consist of 10-12 participants not managers, who are directly involved in the process of providing state services.



GGIF announces Photo Contest Winner

Written by Wednesday, 31 May 2017 16:29 Published in News 0

In early May USAID program Good Governance Initiative Fund announced a Photo Contest among its grantees. Since that time we received a bunch of pictures reflecting GGIF projects in action. According to the contest terms, the winner was to be announced on May 31, 2017. And we did that on that very day.

Currently GGIF has 7 projects underway. 6 out of that number participated in the competition. To be frank, not all images met the contest requirements. We threw away pictures showing people at the table, or somebody was making presentation, or writing something on the board. We needed photos showing project outcomes, its beneficiaries.

Contest panel unanimously selected the winner - Aydos Amanbay, Public Foundation “Foundation for local communities of Enbekshikazakh district. Three pictures sent by him to the contest were announced to be the best. The images focused farmers of Enbekshikazakh district of Almaty oblast getting to know how business portal works. Portal was created with the aim to improve engagement between government agencies and the farming community, financial institutions, market sector and the population, through the automation of information exchange, SMS-billing, and a unified database of 2500 rural districts and more than 50 000 farms on a national scale.

Audience Choice Award went to the picture of a boy with a colt (photographer is Aydos Amanbay). 


In the city of Pavlodar, under the patronage of the Ministry of Labor and Social Protection of the Republic of Kazakhstan, a republican seminar-meeting "On the comprehensive implementation of the Action Plan for ensuring the rights and improving the quality of life of the disabled in the Republic of Kazakhstan for 2012-2018" was held.

During the seminar-meeting, the existing problems of over 650,000 disabled people and possible solutions were discussed. Among the participants were members of the Republican Coordination Council on the issues of social protection of disabled people, delegations of the oblasts comprising deputy akims on social issues, oblast akim advisors on issue of people with disabilities, heads of employment coordination and social programs departments, and representatives of non-governmental organizations.

As a part of sharing experience in creating a barrier-free environment for people with disabilities and other low-mobility groups, Irina Bobkova, the head of the TANDAU Foundation, presented the "Accessible Pavlodar" project to the seminar participants. The project attracted considerable interest from both representatives of the regional state bodies of social protection and of non-governmental organizations.

During the presentation, the vice-minister of labor and social protection Svetlana Zhakupova also paid attention to the project "Accessible Pavlodar" and got acquainted with their work on the website ( At the end of the presentation Irina Bobkova compared the website "Accessible Pavlodar" to a similar map "Accesible Environment" of the Ministry of Labor and Social Protection of the Republic of Kazakhstan ( Despite similar functionality, it has a "dry" look for users compared to the website "Accessible Pavlodar" that has detailed text descriptions, photos, and video reviews of objects.

Svetlana Zhakupova agreed with the comments, but noted that the government agencies mainly work with the ministry's map, and the information reflected in it is enough to launch the procedure of imposing fines for the absence of a barrier-free environment at the facilities in the near future. Svetlana Zhakupova also gave a positive assessment of the website "Accessible Pavlodar" on the encouragement of civic engagement through interactive tools, such as adding objects, commenting, and filing complaints on inaccessible objects which will be launched in the near future.



Social Corporate Foundation ZUBR hosted on May,17 in Almaty a workshop "Integrated special social services model - experience replication". The event was initiated within the frames of USAID project “Good Governance Initiative Fund” implemented by Eurasia Foundation of Central Asia.

The goal of the workshop is to develop common approaches to further integration of special social services (ISSS) provided in the field of education, healthcare, social protection, and internal affairs.

During the workshop, interim results of the development and testing of the pilot model of ISSS (schemes, algorithms, regulatory legal analysis, and success stories) were presented and discussed. A discussion was organized to develop a unified system of indicators for assessing the quality of SSSs. Proposals have been developed for the implementation of the Standard for the ISSS provision; as well as possibilities and risks of further introduction of ISSS. In addition, specialists from interdepartmental groups of pilot cities and districts of the Republic of Kazakhstan were able to share their experience and give practical recommendations developed during the approbation of ISSS.

“We have to look for additional resources and continue this work on national level. We need to protect what we have already achieved. Hopefully this project will be backed up and we’ll have the results to be proud of”, - says Vitaliy Kulik, Director of the SKF “ZUBR”.

During the workshop 5 guidebooks on providing of ISSS were presented. According to “ZUBR” specialist Eugeniya Shreider, “two additional guidebooks are in the process of development”.  

As it was mentioned in the press announcement to the workshop, according to the law, 11 categories of persons and families in difficult life circumstances have the right to receive SSSs; among them are children, disabled persons, and ex-convicts. Work with these categories is conducted not only by social protection institutions, but also by educational, healthcare, and law enforcement agencies.

Today every sphere operates according to its own rules, and the client has to visit many institutions to obtain the services he/she needs. Unfortunately, the ever-expanding network of institutions, professionals, increased funding - still does not significantly increase social welfare of the people in need. The number of suicides, disadvantages families, and the number of those who for various reasons cannot escape difficult life circumstances are not decreasing.

Thanks to the introduction of integrated model, access to the full range of guaranteed social services and benefits will be ensured through the "one-stop" principle. Integration brings together professionals from different spheres around the situation of a particular person/family. This approach enables people who find themselves in a difficult life circumstances to receive assistance and services in a short time without the unnecessary bureaucratic barriers.